Logistics customer service is a constant stream of questions: where is it, when does it arrive, send me the documents. The answer usually sits in a system already; finding it is the work. The agents classify each request, look it up and answer or route it, with anything commercial left to your team.
Solutions that fit
The work today
Where the time goes in logistics.
Status questions all day
Most inbound requests ask where a shipment is or when it will arrive, and each one means a lookup in another system.
Documents on request
Delivery documents and invoices are asked for again and again, and finding the right one takes time.
Requests in every inbox
Requests arrive in shared mailboxes, unsorted, and have to reach the right team before anyone can act on them.
Exceptions that need a person
Delays, damage and claims need judgment, and they get buried among the routine questions.
Industry workflows
Workflows the agents take over in logistics.
Each runs on a ready-made solution or, where the workflow is specific to you, on the same foundation through the AI Operating System.
- 01
Shipment status and ETA requests
Identifies the shipment a request refers to, retrieves its live status and answers with the source, or escalates when the data does not support an answer.
Handled by
Customer Operations Agent - 02
Routing incoming requests
Classifies each request by what it is actually about and routes it into the correct operational workflow, with everything it already found attached.
Handled by
Customer Operations Agent - 03
Document requests
Retrieves delivery documentation and invoices from document storage and sends them within the scope you define.
Handled by
Customer Operations Agent - 04
Complaints and claims
Identifies them immediately and routes them to a person with the account history attached. Resolving them stays with your team.
Handled by
Customer Operations Agent - 05
Supplier invoices
Captures supplier invoices, matches them against purchase orders and receipts, and routes variances through your approval matrix.
Handled by
Finance Agent - 06
Workflows specific to you
Booking confirmations, or anything else specific to your network and customers, can be built on the same foundation, under the same approvals and activity log.
Built on
AI Operating System
Our solutions
Ready-made solutions for logistics.
Each adapted to your data and rules, plus the operating system that brings them together.
AI Customer Operations Agent
Classifies incoming operational requests, retrieves live status across your systems, and answers or routes each one.
Explore Customer Operations AgentAI Finance Agent
Captures supplier invoices, matches them against purchase orders and receipts, applies coding rules and posts to your ERP.
Explore Finance AgentAI Operating System
Every agent and workflow on one foundation, one control layer and one activity log, built and implemented inside your infrastructure.
Explore the AI Operating SystemResult
40%
European logistics company
Faster ticket routing
The agent identifies the intent of each incoming logistics request and routes it into the appropriate operational workflow. Customer name confidential.
Questions
Questions from logistics teams.
Can it answer shipment status questions on its own?
Within the scope you define, yes: from live system data, with the source cited. Where the data does not support an answer, it escalates with what it has already found instead of sending a holding reply.
What happens with complaints and claims?
They are identified and routed immediately, with the account history attached. The agent does not attempt to resolve them. That stays with your team.
Which channels does it cover?
Email and shared mailboxes first, which is where most operational traffic still arrives. Portal and ticketing integration is scoped per deployment against the systems you run.
Where do the agents run?
Inside your own infrastructure. They work directly in your systems, so your records are not copied into a shared service. The model endpoints they use, and the data terms that apply to them, are agreed with you before deployment.
Next step
See how much of your inbox already has an answer.
In a workflow session we categorize a real sample of incoming requests and show which ones the agent could answer, route or hand to a person.
- Your current workflow
- Manual steps
- Systems involved
- Automation potential
- Possible first implementation
Other industries
Industrial distribution
RFQs matched and priced, purchase orders validated into the ERP, and stock and delivery questions answered from live data.
Explore Industrial distribution
Manufacturing
Customer RFQs and orders, supplier sourcing and three-way invoice matching, handled inside your ERP under your approvals.
Explore Manufacturing
B2B services
Client requirements prepared for proposals, routine requests answered or routed, and supplier invoices matched, coded and approved.
Explore B2B services