Skip to content
Book a review

Insights

How operational work gets automated, in practice.

Written for the people who own the workflow: what agentic AI actually does inside a quoting or order process, where it stops, what it needs from your systems, and how to tell a real deployment from a demonstration.

Book a Workflow ReviewSee the solutions

Start here

Three pieces that answer the first questions.

Agentic AI9 min read

What agentic AI actually does in a business operation.

The difference between a model that answers and an agent that finishes the job, and what has to be true of your operation before either is worth deploying.

Read the article
Workflow automation7 min read

From an RFQ in the inbox to a quote worth sending.

Quoting is where B2B sellers lose deals to response time. A step-by-step account of which parts of the process an agent can take over and which it cannot.

Read the article
Implementation6 min read

The first workflow decides whether there is a second.

A practical method for picking where to start, and the four tempting choices that quietly kill AI programmes in their first year.

Read the article

Browse by topic

Everything we have published

Agentic AI

05

What an AI agent is in an operational setting, how it differs from a chatbot or a script, and where a person stays in the loop.

Agentic AI7 min read

Chatbots answer. RPA repeats. Agents decide.

Three technologies that get compared as if they were alternatives, separated by the only question that matters: what can each one finish without a person?

Read the article
Agentic AI7 min read

What an AI agent needs from your ERP, and what it does not.

The integration questions that decide a deployment: which reads it needs, which writes it is trusted with, and why copying your data somewhere else is the wrong starting point.

Read the article
Agentic AI7 min read

Extraction is the easy part of document processing.

Why accuracy scores on field extraction tell you almost nothing about whether a document workflow will actually run without a person.

Read the article
Agentic AI6 min read

Where the agent stops is the most important design decision.

Approval thresholds set the line between an agent that saves hours and one that commits your business to something it should not. How to place that line deliberately.

Read the article
Agentic AI9 min read

What agentic AI actually does in a business operation.

The difference between a model that answers and an agent that finishes the job, and what has to be true of your operation before either is worth deploying.

Read the article

Workflow automation

06

One workflow at a time: quoting, order entry, purchasing, invoice processing and customer requests, from the first email to the record in your system.

Workflow automation6 min read

Most of purchasing is chasing. That part can be automated.

Buyers spend their days issuing requests, following up and normalising offers that arrive in six different formats. None of that is the part they were hired for.

Read the article
Workflow automation6 min read

Five automation tools is five integration projects.

The case for putting every agent on one foundation, and the specific costs of not doing so once the second workflow arrives.

Read the article
Workflow automation6 min read

The internal relay is the reason answers take two days.

Most B2B customer requests are answered by someone who has to ask someone else. That relay, not the question, is what makes response times bad.

Read the article
Workflow automation7 min read

Automating invoice processing without loosening a single control.

Accounts payable is the most rule-governed workflow in the business, which makes it ideal for automation and unforgiving of shortcuts.

Read the article
Workflow automation6 min read

Customer purchase orders should not be keyed by hand.

Order entry is the most mechanical workflow in most operations and one of the most expensive to get wrong. What automating it properly requires.

Read the article
Workflow automation7 min read

From an RFQ in the inbox to a quote worth sending.

Quoting is where B2B sellers lose deals to response time. A step-by-step account of which parts of the process an agent can take over and which it cannot.

Read the article

Industry operations

04

Where the manual hours sit in wholesale distribution, manufacturing, logistics and B2B services, and which of them an agent can take over.

Industry operations5 min read

Most proposal work is assembly, not writing.

In B2B services the billable people are the ones assembling documents. Separating the assembly from the thinking is where the time is.

Read the article
Industry operations5 min read

In logistics, the same question arrives a thousand times a day.

Status, documents and exceptions make up most of a logistics service desk, and only the third category needs a person.

Read the article
Industry operations5 min read

Manufacturers sit between two streams of paperwork.

Customer RFQs and orders on one side, supplier quotes, confirmations and invoices on the other, and sales, purchasing and finance moving information between them.

Read the article
Industry operations5 min read

In distribution, the product is the answer speed.

Distributors sell what other people make, which means service is the differentiator and inside sales capacity is the constraint.

Read the article

Implementation

06

Choosing the first workflow, building the business case, and the security, legal and vendor questions to settle before anything goes live.

Implementation9 min read

What stops companies from adopting AI is rarely the AI.

Eurostat asked EU companies that considered AI but are not using it what holds them back; the reasons are expertise, data, law and cost, and each one has an answer.

Read the article
Implementation6 min read

A business case that survives the finance review.

How to model the return on an operational AI deployment using numbers from your own systems, and which common claims will not survive scrutiny.

Read the article
Implementation6 min read

Build it, license a platform, or adapt something already built.

The three options are usually compared on price. They differ more importantly in who does the work and who carries it in year three.

Read the article
Implementation6 min read

The first workflow decides whether there is a second.

A practical method for picking where to start, and the four tempting choices that quietly kill AI programmes in their first year.

Read the article
Implementation7 min read

What to ask before an agent can write to your ERP.

A review checklist for security and IT: deployment boundary, permissions, the log, and the answers that should stop an evaluation.

Read the article
Implementation8 min read

What the AI Act and GDPR ask of an agent that processes orders.

A practical orientation for operations and compliance teams: which obligations attach to back-office agents after the 2026 amendments, and what to document before deployment.

Read the article

The fastest way to find out is to look at one of your workflows.

In a Workflow Review we trace a real request from the inbox to the system it ends in, and say plainly which part an agent could take over first.

Book a Workflow ReviewSee the solutions

Start with one workflow

Fixed scope for the first workflow, agreed before we start. Expansion is your decision once it proves value.

How it works

Security, stated plainly

Where the agents run, what they can and cannot do, and exactly what we do and do not claim.

Security